Shipping Policy

Shipping Policy

Thank you for shopping at gohubds.shop.

This Shipping Policy explains our shipping costs, estimated delivery timeframe and procedures for delayed or undelivered orders.

Free Shipping

We provide free standard shipping on all orders eligible for delivery through our online store.

There is no standard shipping charge added to qualifying orders.

Any optional premium or special delivery service, if offered, will be clearly displayed and priced before checkout.

Estimated Delivery Time

Our estimated delivery timeframe is:

15–20 days from order confirmation.

This is an estimated delivery timeframe rather than a guaranteed delivery date.

Orders may occasionally arrive earlier or later depending on the carrier and destination.

Order Processing and Dispatch

After an order is confirmed, it is prepared for shipment and transferred to the relevant logistics provider.

When tracking information is available, it may be provided by email or through the order status page.

Tracking information may require some time to become active after dispatch.

Delivery Delays

Delivery may occasionally be affected by circumstances including:

  • Carrier congestion
  • Customs or border procedures
  • Severe weather
  • Public holidays
  • Transportation interruptions
  • High-volume sales periods
  • Incorrect or incomplete shipping information
  • Circumstances outside our reasonable control

If your order has not arrived within a reasonable period after the estimated delivery window, contact:

help@gohubds.shop

We will review the available shipping information and assist you.

Shipping Address

Customers are responsible for entering complete and accurate delivery information when placing an order.

Please review your address carefully before completing checkout.

If you discover an address error after ordering, contact help@gohubds.shop immediately.

We will attempt to correct the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or shipping.

Undeliverable or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery or failure to collect the shipment, please contact customer service.

We will review the circumstances and explain the available options.

Additional shipping costs arising solely from incorrect information supplied by the customer may be handled in accordance with applicable law.

Lost Packages

If tracking indicates an unusual delay or you reasonably believe your package has been lost, contact help@gohubds.shop.

We will review the shipment and, where appropriate, contact the carrier or provide another remedy in accordance with applicable consumer law.

Damaged Packages

If your package arrives visibly damaged, photograph the packaging and product where possible and contact us promptly.

Email:

help@gohubds.shop

Please include your order number and photographs that reasonably demonstrate the issue.

Customs and Import Procedures

Where an international shipment is involved, the order may be subject to customs or import procedures.

Any taxes, duties or charges applicable to an order will be handled according to the information provided during checkout and applicable law.

Customers will not be charged undisclosed mandatory costs contrary to applicable consumer protection requirements.

Contact

For shipping enquiries:

gohubds.shop
Email: help@gohubds.shop

Shipping: Free Standard Shipping
Estimated Delivery: 15–20 days

Effective date: 20 August 2026